Returns and refunds

1. Return Policy

1.1 Return Terms

  • Deadline : You can request a return within 14 days from the date of receipt of your order.
  • Conditions : Products must be returned in their original, unused condition and in their original packaging. Personalized or custom-made products are not eligible for returns unless defective.

1.2 Return Procedure

  • Request : To initiate a return request, contact our customer service at info@openheart.it indicating the order number and the reason for the return.
  • Authorization : You will receive a confirmation email with detailed instructions for returning your products.
  • Return Shipping Costs : Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g. defective or incorrect product).

1.3 Reception and Inspection

  • Processing Times : Once we receive your return, we'll inspect it. Your refund will be issued within 14 business days of receiving the product, subject to confirmation of its integrity.

2. Refund Policy

2.1 Full Refund

  • Eligibility : Full refunds will be issued for products returned in eligible condition, as specified in the "Return Policy" section.
  • Refund Method : The refund will be made using the same payment method used for the original purchase.

2.2 Partial Refund

  • Conditions : In case of returned products partially used or damaged, we may issue a partial refund, based on the evaluation of the returned product.

2.3 Errors and Defects

  • Shipping Errors : If you have received an incorrect or defective product, we will take care of shipping you the correct or intact goods.

3. Contacts

For any questions or assistance regarding returns and refunds, please do not hesitate to contact our customer service:

  • Email : info@openheart.it
  • Telephone : 0818525513

4. Changes to the Policy

Frames and Fine Arts reserves the right to change its return and refund policy at any time. Changes will be posted on our website and will become effective upon posting.

Thank you for choosing Openheart. We're here to help and ensure your shopping experience is as positive as possible.